Software Support and Maintenance
Keep what you have built running well
Software needs looking after
Frameworks release security patches, browsers change behaviour, certificates expire and traffic grows. Without ongoing maintenance, a well-built system quietly degrades into a liability.
Clear service levels
Every AMC comes with defined response and resolution times by severity, a named account manager, and a monthly report showing what was done. Critical issues get a response within one hour on our priority plans.
We adopt existing systems
You do not need to have built it with us. We regularly take over applications from other vendors, starting with a code and infrastructure audit so we know exactly what we are inheriting.
What is included
- Proactive uptime and performance monitoring
- Security patching and dependency updates
- Automated daily backups with restore testing
- Bug fixing under a defined SLA
- Minor enhancements included in the monthly bucket
- Database optimisation and cleanup
- SSL renewal and server administration
- Monthly health and activity reports
- Emergency support with a one-hour response option
- Takeover and audit of software built by other vendors
What you receive
Systems audit and baseline report
Monitoring and alerting setup
Documented backup and recovery procedure
Agreed SLA and escalation matrix
Monthly maintenance report
Named account manager and support desk access
Technologies we use
Monitoring
patching
backups
MySQL tuning
Linux administration
Cloudflare
incident management