Logistics Tracking and Dispatch Platform

Dispatch planning was done manually on spreadsheets each morning. Customers phoned for delivery status, and proof of delivery was a paper slip that frequently went missing, delaying payment collection.

We built a dispatch platform with automated route optimisation accounting for vehicle capacity, delivery windows and traffic patterns. Drivers use an Android app for trip sheets, digital proof of delivery with photograph and signature, and exception reporting.

Customers get a tracking link by SMS with a live map and accurate arrival estimates. The control tower dashboard flags delays and route deviations as they happen rather than after the fact.